At Barky Bliss, we strive to ensure your complete satisfaction with every purchase. If you are not entirely happy with your order, we are here to help. Please review our Refund and Returns Policy below to understand your options and the process for returns and refunds.
1. Eligibility for Returns and Refunds
To be eligible for a return or refund, the following conditions must be met:
- The item must be unused, in its original condition, and in the original packaging.
- The return request must be made within 30 days of the delivery date.
- Proof of purchase (e.g., order number or receipt) is required.
Non-Returnable Items:
- Perishable goods (e.g., food, treats)
- Items marked as “final sale” or “non-returnable”
- Products damaged due to misuse or negligence
2. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact Us: Email us at support@barkybliss.store or call us at 539-995-9846 to request a return authorization. Provide your order number and details about the product you wish to return.
- Pack the Item: Securely pack the item in its original packaging, including all accessories, tags, and labels.
- Ship the Item: Send the item to the following address:
Barky Bliss
8009 S WHEELING AVE, TULSA, OK 74136
Please note that return shipping costs are the responsibility of the customer, unless the return is due to an error on our part (e.g., wrong item shipped or defective product).
3. Inspection and Processing
Once we receive your returned item, our team will inspect it to ensure it meets the eligibility criteria. If approved, your refund or exchange will be processed within 5-7 business days.
4. Refunds
Refunds will be issued to the original payment method used for the purchase. Please allow 7-10 business days for the refund to reflect in your account, depending on your bank or payment provider.
Partial Refunds:
- If only part of your order is returned, a partial refund will be issued.
- Shipping costs are non-refundable unless the return is due to an error on our part.
5. Exchanges
If you would like to exchange an item for a different size, color, or product, please indicate this when requesting a return. Exchanges are subject to product availability. If the requested item is not available, we will issue a refund instead.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at support@barkybliss.store or 539-995-9846. We will provide instructions for returning the item and will cover the return shipping costs. Once the item is received, we will send a replacement or issue a full refund.
7. Cancellations
If you need to cancel your order, please contact us as soon as possible. If the order has not yet been shipped, we will process a full refund. If the order has already been shipped, you will need to follow the return process outlined above.
8. Contact Us
If you have any questions or concerns about our Refund and Returns Policy, please don’t hesitate to reach out:
Barky Bliss
8009 S WHEELING AVE, TULSA, OK 74136
Phone: 539-995-9846
Email: support@barkybliss.store
We value your trust in Barky Bliss and are committed to making your shopping experience as seamless as possible. Thank you for choosing us!
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